Troubleshooting
Common issues and how to resolve them.
Common issues and how to resolve them.
The SMILES notation could not be parsed.
Fix: Check for unmatched parentheses, invalid atom symbols, or incorrect ring closure numbers. Use a SMILES validator (e.g., RDKit) to identify the specific error. Common mistakes:
c1ccccc → should be c1ccccc1[NH2 → should be [NH2]Xx is not a valid element symbolBatch upload requires a column named smiles.
Fix: Ensure your CSV header row contains a column named exactly smiles (case-insensitive). Other common column names like SMILES, canonical_smiles, or structure are also accepted.
The uploaded SDF file contains malformed records.
Fix: Check that each molecule block ends with M END and records are separated by $$$$. Ensure the file uses V2000 or V3000 format. Try re-exporting from your chemical drawing tool.
The Materials module does not recognize one or more elements.
Fix: FluxMateria supports 73 elements (H through Bi). Lanthanides (La–Lu) and elements beyond Bi are not currently supported. Check for typos in element symbols.
Low confidence does not mean the prediction is wrong. It means the molecule or material is in a region where the physics model has less coverage. Here's how to respond:
Confidence is per-endpoint, not per-molecule. A molecule might have high-confidence solubility but low-confidence hERG. Use the reliable endpoints for screening and flag the others for experimental follow-up.
Rejecting a candidate based on a low-confidence prediction may discard a viable compound. Instead, flag it for experimental validation.
Common causes of low confidence: macrocycles, metallocenes, boron-containing compounds, very large molecules (MW > 800), heavily fluorinated scaffolds, or unusual heterocyclic systems.
If you're seeing low confidence across an entire chemical series that you believe should be well-covered, contact us. This helps us identify physics coverage gaps.
| Requirement | Supported |
|---|---|
| Browsers | Chrome 90+, Firefox 90+, Safari 15+, Edge 90+ |
| JavaScript | Must be enabled |
| Screen size | Desktop recommended (1024px+). Mobile supported for viewing results. |
| File upload limits | CSV: 50,000 rows max. SDF: 100 MB max. |
| Network | Standard broadband. No special ports or VPN required. |
We're here to help. Contact support or check the FAQ for more answers.