Troubleshooting

Common issues and how to resolve them.

Common input errors

Invalid SMILES string

The SMILES notation could not be parsed.

Fix: Check for unmatched parentheses, invalid atom symbols, or incorrect ring closure numbers. Use a SMILES validator (e.g., RDKit) to identify the specific error. Common mistakes:

  • Missing ring closure digit: c1ccccc → should be c1ccccc1
  • Unmatched brackets: [NH2 → should be [NH2]
  • Invalid element: Xx is not a valid element symbol

CSV missing "smiles" column

Batch upload requires a column named smiles.

Fix: Ensure your CSV header row contains a column named exactly smiles (case-insensitive). Other common column names like SMILES, canonical_smiles, or structure are also accepted.

SDF file parse error

The uploaded SDF file contains malformed records.

Fix: Check that each molecule block ends with M END and records are separated by $$$$. Ensure the file uses V2000 or V3000 format. Try re-exporting from your chemical drawing tool.

Unsupported element in material composition

The Materials module does not recognize one or more elements.

Fix: FluxMateria supports 73 elements (H through Bi). Lanthanides (La–Lu) and elements beyond Bi are not currently supported. Check for typos in element symbols.

What to do when confidence is low

Low confidence does not mean the prediction is wrong. It means the molecule or material is in a region where the physics model has less coverage. Here's how to respond:

Check which endpoints are low-confidence

Confidence is per-endpoint, not per-molecule. A molecule might have high-confidence solubility but low-confidence hERG. Use the reliable endpoints for screening and flag the others for experimental follow-up.

Don't use low-confidence results as pass/fail gates

Rejecting a candidate based on a low-confidence prediction may discard a viable compound. Instead, flag it for experimental validation.

Look for structural features that reduce coverage

Common causes of low confidence: macrocycles, metallocenes, boron-containing compounds, very large molecules (MW > 800), heavily fluorinated scaffolds, or unusual heterocyclic systems.

Report persistent issues

If you're seeing low confidence across an entire chemical series that you believe should be well-covered, contact us. This helps us identify physics coverage gaps.

Browser & system requirements

Requirement Supported
Browsers Chrome 90+, Firefox 90+, Safari 15+, Edge 90+
JavaScript Must be enabled
Screen size Desktop recommended (1024px+). Mobile supported for viewing results.
File upload limits CSV: 50,000 rows max. SDF: 100 MB max.
Network Standard broadband. No special ports or VPN required.

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